Received a bonsai a few months back. It was a larger bonsai, so it should have been somewhat established. It was given to me as a gift. When I opened the bag they packed it in, it smelled of mould. I followed the directions in watering Saturdays and Tuesdays. There were little flies on it as well. Fast forward a few months, the bonsai begins to dry out. Ive been following the directions provided by this shop. I called the shop to ask questions, as everything I read online (and in a book I had purchased about maintaining healthy bonsai) I had tried (including removing the glued in decorative pebbles), to which I found bugs underneath. When I called and tried to speak to the woman who answered, she didnt let me finish my sentence, she cut me off and started speaking loudly stating I wasnt watering it. When she finished, I said that before she had cut me off, I was trying to tell her that I had been following the watering instructions provided by her shop. She dismissively shrugged me off and said if I really wanted to, I could bring it in and speak with the Japanese guy. Cos hes the one who handles them. Which I found totally rude, and completely unnecessary. It had totally died on me, and when I tried to take the tree out, I found insect eggs in the roots. This whole experience has left a bad taste in my mouth. Ill never shop there, nor send anyone there. The woman on the phone was super rude. And now Ive lost a plant that was a super thoughtful gift from someone. I had also received another plant from them, months before, that also had bugs in it. I managed to save half the plant, and rid it of the flies that were consuming it. My house is covered in all kinds of plants, and have managed to maintain them all for years, with no issue. And all of a sudden, the two plants I get from this shop barely last a few months. Absolutely disappointing.
Great service
We had Roys' make my wife's bouquet this last summer. The flowers were beautiful - exactly as we had wanted, and they were so passionate about what we wanted. Great staff who cares a lot about what they do and who they are doing it for. Wonderful job and experience!
Roy's Florist is a Canadian Florist based in Winnipeg, Manitoba. Roy's Florist is located at 710 Notre Dame Ave, Winnipeg, MB R3E 0L7, Canada.
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